Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and WOVAE LLC (“WOVAE,” “we,” “us,” or “our”), a company operating the website at wovae.com (the “Site”). By using the Site, joining the waitlist, or — once available — purchasing our products, you agree to these Terms. If you don’t agree, please don’t use the Site.

You must be at least 18 years old, or the age of majority in your jurisdiction, to join the waitlist or place an order. By using the Site you represent that you meet this requirement and that the information you provide is accurate.

When you join the waitlist you submit your email address, and optionally your mobile phone number. You agree we may send you email about pre-orders, lab test results, and the launch.

If you provide a mobile number, you expressly consent to receive SMS messages from us about your waitlist signup, pre-order availability, and the launch. Message frequency varies. Message and data rates may apply. Reply STOP to cancel texts at any time, or HELP for help. You can unsubscribe from email at any time using the link in any message we send. Your consent to SMS is not a condition of purchase.

WOVAE is in pre-launch. Product availability, pricing, colorways, sizes, and promotions described on the Site are indicative and may change before launch. Once orders open, the price and terms shown at checkout will govern that order.

We reserve the right to refuse, limit, or cancel any order — for example, due to suspected fraud, pricing errors, or stock limits — and to refund you in those cases.

The full shipping, return, and refund policies will be published on the Site at launch and incorporated into these Terms by reference. The following baseline rules apply to all WOVAE products:

• Hygiene rule. Underwear is intimate apparel. For the protection of every customer, only unworn pieces with original tags and packaging intact are eligible for refund.
• First-pair fit guarantee. If the first pair in your order doesn’t fit, we’ll exchange it for a different size of the same style at no cost — you can wear it, wash it, and decide. This applies to one pair per order and must be requested within 30 days of delivery.
• Multi-packs. If you buy a 2-, 3-, or 6-pack, the first pair is covered by the fit guarantee above. The remaining pairs are eligible for refund only if they are unworn with tags and original packaging.
• Final sale. Items marked as final sale at the time of purchase — including clearance, gift cards, and promotional bundles labeled as final sale — are not eligible for return or exchange.
• Refund timing. Approved refunds are returned to the original payment method within 10 business days of our receiving the return.

We may decline returns that don’t meet these conditions. Return shipping instructions will be provided when you request a return through the Site once orders open.

WOVAE sells apparel. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Information on the Site about cotton, certifications, lab tests, or how the product may suit conditions like PCOS, endometriosis, sensitive skin, or recurring UTIs is provided for general information only and is not medical advice. Talk to a qualified healthcare provider about your individual needs.

Our period brief is designed for light to moderate absorbency and as a backup to other period products; it is not a substitute for medical-grade absorbency for heavy flow or for treatment of a medical condition.

Assumption of risk. By using our products, you acknowledge and accept the risks inherent in any apparel worn against the skin, including the possibility of skin irritation, allergic reaction (organic cotton can still trigger sensitivities to dyes, finishes, or trace residues), discomfort, and leakage during heavier-than-expected flow. WOVAE LLC is not responsible for, and will not reimburse, medical, clinical, or other healthcare costs incurred in connection with the use, misuse, or wear of our products. If you experience any adverse reaction, stop using the product and consult a qualified healthcare provider.

HSA/FSA eligibility. Our period brief is generally eligible for purchase using a Health Savings Account (HSA) or Flexible Spending Account (FSA), but eligibility ultimately depends on your plan administrator’s rules and applicable IRS guidance. WOVAE does not guarantee that your HSA or FSA provider will reimburse a purchase, and we are not responsible for resolving denied claims or providing substantiation beyond a standard receipt.

We make specific factual claims about our products on the Site, including 95% GOTS-certified organic cotton, OEKO-TEX STANDARD 100 Class I, Fair Trade factory production, and a PFAS-free gusset verified by independent third-party laboratory testing of every production batch. These claims reflect the certifications and test results in effect at the time the relevant batch was manufactured, and the corresponding batch report will be published on the Site with the batch number and test date.

“Non-detect” on a PFAS test means the analyte was not detected at the laboratory’s reporting limit. It does not mean the substance is mathematically zero. WOVAE does not warrant that any product is free of every possible substance below the detection thresholds of its testing methods, or that environmental conditions during shipping, retail handling, or home laundering will not introduce trace contaminants after the product leaves our factory. If a batch fails to clear pre-shipment testing, that batch is not sold.

The Site, including the WOVAE name, logo, copy, photos, product designs, and all other content, is owned by WOVAE LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to view the Site for personal, non-commercial use. You may not copy, reproduce, scrape, or republish Site content without our prior written consent.

When you use the Site, you agree not to:

• Use the Site or the waitlist for any unlawful purpose;
• Submit information that is not your own, or that is false or misleading;
• Attempt to interfere with the Site, probe for vulnerabilities, or bypass any rate limits or security controls;
• Scrape or harvest content from the Site for resale or for training a generative AI model without our written consent;
• Send unsolicited commercial messages through any contact channel listed on the Site.

The Site relies on third-party providers (for example, hosting, analytics, email and SMS delivery, and payment processing once live). Their services are governed by their own terms; we aren’t responsible for their performance.

The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

To the fullest extent permitted by law, WOVAE LLC and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of your use of the Site or our products. Our total aggregate liability arising out of or related to these Terms or your use of the Site will not exceed the greater of (a) the amount you paid us for products in the 12 months before the claim, or (b) US$100.

You agree to defend, indemnify, and hold harmless WOVAE LLC from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Site.

WOVAE LLC will not be liable for any failure or delay in performance — including waitlist communications, order fulfillment, or shipping — caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, severe weather, pandemic or epidemic, war or armed conflict, civil unrest, government action, sanctions, embargoes, strikes, labor disputes, supply-chain disruption, transportation failures, or interruptions to internet service or third-party hosting, payment, or messaging infrastructure.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND WOVAE TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND TO GIVE UP THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Agreement to arbitrate. You and WOVAE LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the waitlist, our products, or our marketing communications (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as provided below. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Class-action and jury waiver. YOU AND WOVAE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If a court or arbitrator decides that this class-action waiver is unenforceable as to any particular claim or request for relief, that claim or request will be severed and proceed in court, and the rest of this Section will remain in effect.

Carve-outs. This Section does not require arbitration of: (a) an individual action brought in small-claims court; or (b) an action by either party to enjoin infringement or other misuse of intellectual-property rights or to address violations of the Computer Fraud and Abuse Act.

Informal resolution first. Before starting arbitration, you must give us written notice of the Dispute by email to [email protected] with the subject line “Notice of Dispute,” describing the nature of the claim and the relief sought. We will try to resolve the Dispute informally for 60 days from the date of your notice. If the Dispute is not resolved in that period, either party may begin arbitration.

30-day opt-out. You can opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing [email protected] with the subject line “Arbitration Opt-Out” and including your full name and the email address you used. If you opt out, the rest of these Terms still apply.

Venue and fees. Arbitration will be seated in Orange County, California, or held by video conference or telephone if the AAA Consumer Arbitration Rules allow. Consistent with those rules, you may also request an in-person hearing at the AAA office nearest you. Filing fees and procedure are governed by the AAA Consumer Arbitration Rules. If we initiate arbitration against you, we will pay all AAA filing fees.

We may update these Terms from time to time. If we make material changes, we’ll update the “Effective” date at the top and, where appropriate, give you additional notice. Your continued use of the Site after the update means you accept the revised Terms.

These Terms are governed by the laws of the United States and of the State of California, without regard to its conflict-of-laws rules. Subject to the arbitration agreement above, any Dispute that proceeds in court will be brought exclusively in the state or federal courts located in Orange County, California, and you consent to their personal jurisdiction and venue.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or — if it cannot be modified — severed from these Terms. The remaining provisions will continue in full force and effect.

Questions about these Terms? Email us at [email protected].